Customer Service
AAA Air Conditioning utilizes proven Total Quality Management processes and applies them to service requests to provide continual process improvement and the highest levels of customer satisfaction. We track our status during each job, then we record the performance to feed back pass/fail information on 12 different service categories to each technician assigned to a job. Upon job completion this data is logged into an annual job performance database. This data is processed and analyzed which enables us to remove impediments to successful on time job completion.
12 Step Service Monitoring Process
- Initial Telephone Return Call Time
- Call Response Time To Job
- Initial Problem Description Collection
- Tool And Supply Preparation
- Problem Analysis
- Equipment Repair
- Proper Reassembly
- Effective and Sufficient Leak Test or Run Time To Prove Problem Resolution
- Clean Up Of Work Area and Access Areas
- Customer Briefing and Explanation Of Service Performed
- Proper Customer Invoicing and Approval Signature
- Three Day Follow Up Assurance Call